Refund policy
Return Policy
We want you to be completely satisfied with your purchase from Tria Made, LLC. If for any reason you are not satisfied, we offer a hassle-free return policy within 7 days of delivery. Please review the following guidelines to ensure a smooth return process:
Eligibility:
- Items must be unworn, in their original condition, and accompanied by the original packaging, including any certificates or documentation.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
- Returns are subject to sanitary regulations and can only be accepted if the original packaging remains unopened.
How to Initiate a Return:
- Contact our Customer Service team within 7 days of receiving your order to request a return authorization. You can reach us .
- Provide your order number and details of the item(s) you wish to return.
- Our team will provide you with a return authorization number and instructions on how to proceed with your return here, Contact Us.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received was defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refund Process:
- Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.
- Refunds will be issued to the original method of payment within 7 business days of receiving your return.
- Please note that shipping fees are non-refundable.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our Customer Service team is here to assist you every step of the way.